Technique resource center for CD/DVD burning related problems

Email Support for Photo DVD Maker:

Any questions or problems, send email to: support@anvsoft.com

If you meet download problem or your download speed is very slow, you may try to get a Free Backup CD which contains all software products from our company.

Click here to Get Free ANVSOFT Backup CD!

If you need to add DRM protected music to slideshow, please use NoteBurner Audio Converter to convert M4P to MP3.

Before you send technical questions to us, please read the Photo DVD Maker's FAQs or DVD Burning Xpress's FAQs first. Also, you may refer to the following DVD burning engine instruction if the program could not recognize your DVD or CD writer.

DVD burning engine instruction :

I. Please make sure you are running the latest version. Otherwise, please download and install the latest Professional version by clicking the download page.

II. If this is not your case, please do not save the original photos on the burned CD or DVD disc to have a try. In the Burn Disc window, please uncheck the "Save original image file on disc" option.

III. Please change the temporary folder from the Options window by clicking View->Options menu. In this Options window, please delete all temporary files by clicking the "Remove All Temporary Folder" button

IV. If your problem persists, please change the burning engine and/or burning engine driver mode to have a try. You can do this on the Burn Disc window and select the "DVD/CD Recorder Options" tab. In this tab window, please select the "Using internal burning engine" option and change the burning engine from "AnvSoft Burning Engine" to "Integrated Burning Engine" or vice versa. Please also select the ASPI Driver as the Driver Mode. You may refer to the following screenshot.

If the program still cannot recognize your DVD or CD writer and you are running DVD Photo Slideshow on Windows NT/2000/XP, please download WnAspi32.Dll and save it to the set up folder of DVD Photo Slideshow. Normally it is on the folder of C:\Program Files\ DVD Photo Slideshow which is assigned in one of the setup steps.

If your problem persists, please email us with the program log file named dps.log on the program setup folder.