Support Service
Photo DVD Slideshow Maker - FAQs about Photo DVD Maker on how to make photo slideshow DVD. Intuitive photo slideshow and DVD slideshow software.
Frequently Asked Questions
Questions
Order Issues
- How can I get the program and license code after ordering?
- I don’t have credit card or PayPal account. How can I buy Photo DVD Maker?
- Can I call to order Photo DVD Maker?
- I have not received any thing yet since I ordered the program hours ago. Why?
- Can I update my user account with a new email address?
Backup CD
- What's backup CD?
- How to get the backup CD?
- Why there is no license key comes with the backup CD?
- How long does it take before I get the backup CD?
- What shall I do if the backup CD does not work?
Installation & Registration
- How to fix the Photo DVD Maker program crash problems?
- Is Photo DVD Maker compatible with Mac?
- Is Photo DVD Maker compatible with Windows 7?
- I can not install Photo DVD Maker on my computer. Why?
- What's the difference between the free trial version and the registered version?
- How to register the program?
- What shall I do if the license code is invalid?
- What if I lost the license code?
- How to upgrade to the latest version? Is it free?
Creating Project & Albums
- What is a PDM project?
- Can I create more than one album in one slideshow?
- How to rename an album?
- How to save and restore a Flash Slideshow project?
- How to change the cover image (thumbnail) of the album?
- How to loop the slideshows?
- Can I hide the tooltips appeared in the transition and music list?
Adding Photos & videos
- What types of image formats are supported?
- How many photos can be added to one slideshow?
- Can I mix videos with photos?
- What types of videos formats are supported?
- How to change photo order in the slideshow?
- How to import photos from Picasa?
- All photos in the saved project are missing when I open it after. Why?
Adding Music
- What kinds of music can be added to photo slideshows?
- Can I add several pieces of songs as background music?
- I try to add music to the slideshow but without luck. Why?
- How to add protected music to the slideshow?
- How to remove the default music?
- The music ends before the last photo shows up. How to fix it?
- How to add narrations to photo slideshows?
Using Effects, Themes & Templates
- How to disable transition effects?
- Can I create simple slideshows without themes or boarders?
- How to get more themes and DVD menu templates?
- Can I make my own themes and templates?
- Is it possible to add acknowledgement content in the end of the slideshow?
- How to remove DVD menu?
Burning DVD/VCD
- How long does it take to burn a DVD?
- The program failed at the very end of the burning process. Why?
- Why does the program hang up during the burning?
- Photo DVD Maker does not recognize my CD/ DVD writer. What shall I do?
- Can I use other program, such as Nero, to burn the slideshows created by Photo DVD Maker?
- How save the photo slideshow as ISO image?
Watching on TV/Computer
- The slideshow DVD cannot play on my TV. Why?
- What are video aspect ratio and TV cropping?
- The outer parts of some pictures are cropped when playback on TV. Why?
- I don’t like some pictures being cropped. Is there a solution?
- There are black bars around photos when the slideshow playback. Why?
- Why there is no transition effects when the slideshow playbacks on TV?
- Why are some photos much smaller than they should be when playback on TV?
- How to improve the picture quality of the slideshow?
- Only see menu while playing on TV. Why?